Privacy Policy

At a glance

We Are Here is a free, non-commercial directory of homeless support services in London. It is designed to be useful even when you have no account, no signal, and no identification. We collect the minimum data needed to make the app work and we do not sell or share your data with anyone.

What stays on your device

• Your location. Used only on your device to show distances and centre the map. It is never sent to our servers or any third party.
• Bookmarks and collections. Saved services, notes, and folders live in local storage on your device. They are not synced to any cloud.
• Language preference. The English / Arabic toggle is stored locally so the app remembers your choice.
• Cached service data. We store a copy of the service directory on your device so it works offline.

What you can choose to send us

Two features let you send information to us, and only if you use them:

• Reporting an issue with a service. We receive the service identifier, the issue type you select, and any optional description and email address you provide. Email is optional — if you don’t want to be contacted back, leave it blank.
• Suggesting a new service. We receive the service details you submit and any optional email address you provide.

We use this information solely to keep the directory accurate and, if you provide an email, to follow up with you about your report or suggestion.

What we do not collect

• No accounts, sign-ups, or passwords.
• No advertising identifiers.
• No tracking pixels, cookies, or third-party analytics.
• No access to your contacts, photos, microphone, or camera.
• No record of which services you view, search, or save.

Third-party services

The app relies on two infrastructure providers. They process technical data needed to deliver content; they do not receive your name, email, or location from us.

• Supabase — hosts the public service directory and receives reports and suggestions you choose to submit. Supabase Privacy Policy.
• Mapbox — serves the map tiles. Mapbox may log your IP address and approximate region as part of standard tile delivery. Mapbox Privacy Policy.

Sensitive content

Some services in the directory relate to domestic abuse, substance use, mental health, and other sensitive topics. We do not log which services you view. If you are using a shared device and are concerned about your activity being seen, you can clear the app from your phone’s recent apps and the app does not retain a browsing history.

Children

We Are Here is intended for adults seeking support or professionals helping others. Some services in the directory are for young people aged 16 and over. We do not knowingly collect data from children under 13.

Your rights

Under UK GDPR you have the right to access, correct, or delete any information you have sent to us. Because we do not require accounts, the only data tied to you is what you choose to include in a report or suggestion (typically just an email address). Email us at the address below and we will action your request within 30 days.

Changes to this policy

If we change how the app handles data, we will update this page and revise the date at the top. Significant changes will also be noted in the app’s release notes.

Contact

For questions or to exercise any of your data rights, email kyle.osullivan@arcadeus.ai.